HOWTO Find out why your flight is REALLY delayed - Boing Boing:
Here's a great tip from Consumerist: airlines' cargo-tracking websites often give the real explanation for flight delays on their passenger jets. The next time your flight gets delayed, try looking up the story on the airline's cargo site and see if the problem is the airline's fault (mechanical failures and so on), and then use that as evidence to get refunds/miles/tickets out of the airline.
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